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How do I turn on two-factor authentication 2FA
How do I turn on two-factor authentication 2FA

Is my account secure? Can I add 2FA? What is 2FA?

Tom Wilson avatar
Written by Tom Wilson
Updated over a week ago

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InvestSMART is pleased to introduce Two-Factor Authentication (2FA) across all platforms, including Intelligent Investor and Eureka Report.

What is 2FA?

2FA adds an extra layer of security to your account. Instead of just a password, you use a one-time code sent via SMS or generated by an authenticator app.

How do I enable 2FA?

The 2FA system is opt-in. To activate it, please read the following steps.

  1. Navigate to My Account > My Security > Two-Factor Authentication or click here.

  2. Select from the two different 2FA methods:

    1. Get code via SMS/text or

    2. Generate code via Authenticator Application (via Apple App store, Google Store or Galaxy Store).

You have the option to select from the following authenticator mobile apps:

You can choose both methods. If you enable both, the authenticator app will be used as the primary method.

Method for turning on the SMS/Text Message.

  1. Turn on the SMS/Text Message toggle

  2. An SMS/text is sent to your mobile device with a code

  3. Enter the code and click the “Verify & Save Setting” button.

  4. An ‘All Done’ message will appear confirming your SMS authentication is set up

Method for turning on the Authenticator Application

  1. Turn on the Authenticator Application toggle

  2. Download Authenticator of choice and then use the generated QR code

  3. Enter the code and click the “Verify Code” button.

  4. An ‘All Done’ message will appear confirming your Authenticator App is set up

Once you have activated your two-factor authentication (2FA), you will now have an extra step at login. As usual, your first step will be entering your email and password combination. The second step will require you to enter a valid 2FA code from either the SMS you receive or generate the code via your authenticator app of choice.

Please be aware that you can:

  • Select the “Don’t ask again on this device for 30 days” option.

    • Choosing this means a 2FA code won’t be required for 30 days.

    • Your login process will be as usual on that particular device/browser.

  • With 2FA enabled, you should be able to bypass the Google reCAPTCHA process.

If you have any questions or need further assistance, please click on the salmon coloured help button in the bottom right-hand corner of the page to launch a chat.

This help button will begin a live chat with a team member during office hours. If your query is outside office hours, we will get back to you as soon as possible.

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